Help with cutscenes (GodEaterBurst)

[Huyuikol]

I was playing normally, until I came across this screen that appears in some moments of the cutscenes in the game and I also noticed that my character does not appear in the save selection screen. I'm using the PPSSPP emulator, I believe it's something from the configuration, but I'm using the emulator's default settings.

[Image link]https://imgur.com/a/4dcKSLR