mhfu online gathering hall issue

[bolting]

When me and a friend went to play mhfu we went to the online gathering hall however when he pressed circle to go to the online hall the game freezes for around 10 seconds then gives an in game error saying that there was a communication error, this all happens before he can select a gathering hall to join

we followed the tutorial found on the forums so that should be fine

any help is greatly appriciated